auteegaStellenangeboteJobdetails

Our client is one of the leading healthcare providers in Europe and has a correspondingly international presence. You can expect a variety of challenges and flat hierarchies in a renowned large company.
For the location in Mannheim, our client is looking for a qualified, permanent position at the earliest possible date:

Infrastructure Specialist UCC ( M365/Teams & Exchange) (m/f/d)


Job-ID: CF-00006005
Job-Ort: Mannheim
Remoteanteil / Home Office: 80%

Your main tasks:

  • Maintenance and troubleshooting in the area of central infrastructure and operating system-related applications for 27 countries in Europe
  • Monitoring, optimisation and reporting of provider performance with regard to key figures and throughput times for service requests and incidents
  • Classification, qualification, tracking and processing of incoming tickets in the area of 2nd level infrastructure support, primarily in the UCC environment (Teams and contact centre) and Microsoft Exchange
  • Participation in regular meetings with service providers
  • Coordination and management of external service providers


Your professional requirements:

  • Experience in the support of Windows servers, network components
  • Knowledge in the administration of collaboration applications such as Teams and/or the administration of Microsoft Exchange
  • Understanding and interest in the area of UCC
  • A broad knowledge and understanding of various IT systems
  • Experience in large corporate environments and/or in the area of contact centres/call centres is an advantage
  • A very important point: you should be keen to work in an international team and a collegial environment where the team language is English
  • Very good written and spoken English skills
  • German language skills are nice to have


Your personal requirements:

  • Strong communication skills
  • Ability to work independently
  • High willingness to learn


Our client offers:

  • Permanent employment contract
  • 38.5 hours per week
  • 13 monthly salaries
  • Holiday allowance
  • 30 days holiday
  • Job bike
  • Company pension scheme
  • Mobile office
  • Flexible working time models
  • Exclusive further training programme
  • Team events